Shipping Policy

At Salon Elite, our goal is to provide you with a smooth and prompt delivery experience from the moment you place your order. Below is an overview of our shipping guidelines designed to keep you informed about our processes and policies.

Shipping Costs
We offer complimentary shipping throughout the USA, ensuring you get the best value when you shop with us.

Order Cut-Off Time
To guarantee same-day processing when possible, orders received before 6:00 PM (Eastern Standard Time, Monday through Friday) are given priority.

Processing Time
Your orders are carefully prepared within 1-2 business days. We work diligently to ensure that every purchase is ready to be dispatched in a timely fashion.

Transit Time
Once shipped, your order is expected to arrive within 4-7 business days. In cases where delivery might take longer, details will be shared during the purchase process.

Shipping Methods
Most shipments are handled by reliable third-party freight carriers, often using large trucks for secure transportation. For larger deliveries that require freight, our team will contact you to schedule a convenient curbside pickup. Please remember to provide an accurate phone number during checkout so we can coordinate effectively.

Order Confirmation and Tracking
Immediately after you complete your order, you’ll receive a confirmation email verifying that your order has been received and your payment approved. When your package leaves our facility, you’ll get a follow-up email containing a tracking number and link so you can monitor your shipment every step of the way.

Address Changes
If you need to update your shipping address, please notify us within 24 hours after placing your order. Prompt communication helps us make sure your items are delivered to the right location.

Cancellations
If you decide to cancel your order, you may do so for a full refund before it is dispatched. Should your order already be on its way, please refer to our refund policy for further guidance on cancellations.

Damages and Issues
We ask that you inspect your package upon delivery. If you notice any damage—whether to the outer packaging or the item itself—make a note on your delivery receipt. If you’re unable to inspect the contents at the time of delivery but suspect damage, simply mark the receipt “suspect damage.” Once you have a chance to assess the condition of your order, please email us images at support@salon-elite.com. We will swiftly address any issues by offering a replacement or refund, and we will cover the return shipping costs if needed.

Need Assistance?
Your satisfaction is our top priority. If you have any questions or require further assistance, please don’t hesitate to get in touch with our customer service team:

Company: Salon Elite
Phone: +1 (855) 772-2008
Email: support@salon-elite.com
Address: 254 Chapman Rd, Ste 208 #22491, Newark, Delaware 19702