FAQs

How quickly will my order be processed and delivered?
Orders typically depart our facility on the same business day or within 1-2 days. In rare instances, unexpected delays may occur, but generally, you can expect delivery within 4-7 days. If delivery may take longer, this will be clearly indicated on the relevant product page. We pride ourselves on offering the industry's most efficient processing and shipping, along with outstanding customer service.

What payment options are available?
We accept a variety of payment methods, including major credit and debit cards as well as digital payment options.

What is your return policy?
All items are backed by a 30-Day Money Back Guarantee. For more details, please refer to our complete 30-Day Return Policy provided at the bottom of our website.

How can I cancel my order?
You may cancel your order for a full refund as long as it has not yet been dispatched. To initiate a cancellation, please contact us immediately at support@salon-elite.com. Once an order has shipped, cancellations are subject to our standard 30-Day Return Policy.

What should I do if my item arrives damaged?
Before accepting delivery, please inspect the packaging carefully. If you notice any damage—even if only to the outer box—make a note of it when signing for the delivery. If you are unable to check the package at that time but suspect damage, please write “suspect damage” on the delivery receipt. Once received, if the item is damaged, kindly send photographic evidence to support@salon-elite.com so we can promptly arrange for a replacement or compensation.

How do I place an order?
To order online, simply select “Add To Cart” for your desired item and proceed through the checkout process by entering your shipping and billing details. If you prefer to order by phone, please call +1 (855) 772-2008. You will receive an immediate confirmation, and we will begin processing your order without delay.

How will I know when my order has shipped?
Right after placing your order, you will receive a confirmation email detailing your order, payment authorization, and shipping information. Once your order leaves the warehouse, another email will be sent containing the tracking details. In the event that an item becomes unavailable, you will be informed via email or phone within one business day. We make every effort to ensure that our inventory is accurate, though high demand can sometimes lead to rapid sell-outs.

Will I receive an order confirmation via email?
Yes, a confirmation email will be sent to the address provided during checkout. We recommend keeping a printed or saved copy for your records, so please double-check your email address when ordering.

Do you charge sales tax?
Since our operations are based in Delaware, sales tax is applied only when shipments are sent within Delaware. This can result in significant savings compared to some other retailers.

Can I modify my order after it’s been placed?
You can request changes to your order at no additional cost by contacting us at support@salon-elite.com, provided the order has not yet been shipped. If there is a difference in price due to changes, the additional amount will be either credited back to your account or invoiced separately. For immediate updates on your order status, feel free to email support@salon-elite.com or call +1 (855) 772-2008.